Refund and Return Policy
Last updated: May 23, 2025
1. Return Eligibility
We accept returns within 7 days of the delivery date. To be eligible for a return, your item must be:
- Unused and in the same condition as received
- In the original packaging with all tags attached
- Accompanied by the original receipt or proof of purchase
Certain items cannot be returned due to their sacred nature, including:
- Consecrated or energized Rudraksha beads
- Custom-made or personalized items
- Products marked as "Final Sale"
2. Return Process
To initiate a return, please follow these steps:
- Contact our customer service at prudraksh108@gmail.com or call 7377371008 within 7 days of delivery
- Provide your order number and reason for return
- We will provide you with return instructions
- Package the item securely in its original packaging
- Ship the item back to us using a trackable shipping service
3. Refund Processing
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund
- If approved, your refund will be processed within 7-10 business days
- Refunds will be issued to the original payment method
- Shipping costs are non-refundable unless the return is due to our error
- You will be responsible for return shipping costs unless the product was defective or incorrect
4. Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us immediately within 48 hours of delivery
- Provide photographs of the damaged product and packaging
- We will arrange for a replacement or full refund
- Return shipping costs will be covered by us
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item:
- Contact our customer service for approval
- Return the original item following our return process
- Once received, we will ship the replacement item
For size exchanges or different product requests, you will need to place a new order.
6. Late or Missing Refunds
If you haven't received your refund within 10 business days:
- Check your bank account again
- Contact your credit card company as processing times vary
- Contact your bank as processing times vary
- If still unresolved, contact us at prudraksh108@gmail.com
